The Australian Consumer Law (ACL) protects you when you buy things. It says that items must be good quality and services must be done properly. These rights are called 'Consumer Guarantees.'

Computer Genius, where you buy your things, has its own rules too. We promise to refund, replace, or fix items according to their Minimum Voluntary Warranty Policy. But remember, these are the minimum times, and your ACL rights may last longer.

If you have a problem with something you bought from Computer Genius, come visit our store with your purchases or contact us at sales@computergenius.com.au. You'll need to show your purchase proof. Computer Genius will check if the item is faulty and not your fault.

Make sure to return faulty items with all the parts they came with. This includes things like remotes, cords, and chargers with the original proof of purchase to verify the customer.

Computer Genius may not give a refund if the item was mostly used for business. Unless they told you it's okay for business use. But even then, ACL rights might still apply.

Additional return policies for Computer Genius might include:

General Return Conditions:

• All electronic appliances must be returned in their original condition, complete with accessories, manuals, and packaging.
• A valid proof of purchase, such as a receipt or order confirmation, is required for all returns.

Unused and Unopened Items:

• To be eligible for a refund, electronic appliances must be unused and in their original, unopened packaging.
• Unsealing or using the product may impact the eligibility for a return.

Online Purchases:

• Customers who have purchased electronic appliances online may return items either in-store or by following our online return process.
• Return shipping costs may be the responsibility of the customer, unless the return is due to a Computer Genius error.

In-Store Purchases:

• For items purchased in-store, returns should be processed at the original point of purchase.
• Customer need to verify themselves with the original copy of receipt.
• Our in-store staff is available to assist with the return process and product assessment.

30-Day Return Period:

• A valid proof of purchase is usually required to process the return. This can include a receipt, invoice, or order confirmation.
• The item must be in its original condition, including packaging, tags, and any accompanying accessories. It should be suitable for resale as a new product.
• Returns beyond this period will be considered on a case-by-case basis.

Defective or Faulty Products:

• In compliance with the ACL, Computer Genius will provide a replacement, repair, or refund for electronic appliances found to be defective or faulty.

Manufacturer's Warranty:

• Many electronic appliances come with a manufacturer's warranty. Customers within the warranty period may contact the manufacturer for warranty service.

Extended Warranty Options:

• Customers interested in extended warranty coverage beyond the standard period may inquire about available options.

Commercial Use Clarification:

• Customers intending to use electronic appliances for commercial purposes are advised to verify product suitability before purchase.

Exceptions and Exclusions:

• Lists items that may be excluded from the standard return policy, such as perishable goods, personalized items, or final sale items.

Extended Holiday Return Period:

• During holiday seasons, some retailers extend the return period, allowing customers to return items purchased during that time well into the new year.

Return Authorization:

• All returns require prior authorization. Contact Computer Genius customer service for a return authorization number and detailed instructions.